At Nuvio, we offer a straightforward refund and return process—with no return, restocking, or processing fees. If you have questions about your return eligibility or need help submitting a request, contact us here. We're committed to making the return process as smooth and fair as possible.
Our 30-Day Return Policy
You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return:
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The item must be in the same condition that you received it—unused, undamaged, and in its original packaging.
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You must provide a receipt or proof of purchase.
How the Return Process Works
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Submit a Return Request
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Contact our customer support team to initiate your return if your item meets the above criteria.
- Return shipping costs are the responsibility of the customer.
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Do NOT send the item back without receiving return instructions from us—items returned without approval will not be accepted.
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Receive Return Instructions
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Once your request is accepted, we’ll send you detailed instructions on how and where to return your item.
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Ship Your Item Within 15 Days
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To remain eligible for a full refund, the item must be shipped back to us within 15 calendar days of receiving return instructions.
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Return Assessment & Refund
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Once your return is received, we’ll inspect the item and notify you of the outcome.
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Return assessments may take up to 14 business days from the date it arrives at our warehouse.
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If your return is approved, your refund will be automatically issued to your original payment method, in the same currency used at the time of purchase.
- Once issued, refunds typically take up to 5 business days to be processed and posted by your bank or credit card provider.
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Want the Full Details?
For the complete details of our refund and returns process—including eligibility, conditions, and timelines—please review our full policy here.