We stand by the performance of our products with a 1 year usability guarantee from the delivery date. We quickly provide the required replacements and return label when there are any issues that aren't due to improper use or care. Our standard approach is to issue replacements rather than a refund when necessary. This 1 year warranty applies to all orders placed on or after December 20th 2024. All previous orders are covered by a 6 month warranty.
If you have any issues at all that aren't due to improper use or care, please do not hesitate to contact us right away and our 24/7 customer support team will work closely with you to resolve it as quickly as possible.
For a detailed overview of our refund and returns process, including specific conditions and eligibility requirements, please review our full policy by clicking here.
Rest assured that our number one priority is you - our customer.