Quick Overview
We stand behind the quality and performance of every Nuvio product. That’s why we offer a 1-year usability guarantee from the date of delivery. The 1-year warranty applies to all orders placed on or after December 20, 2024. Orders placed before that date are covered by our previous 6-month warranty.
If you experience any issues that aren’t the result of improper use or care, we’ll quickly provide a replacement and a return label—no hassle!
Our standard approach is to offer replacements rather than refunds when necessary, and our 24/7 support team is always available to assist you with any questions or concerns.
In addition to our warranty coverage, we also offer a 30-day return policy for customers who wish to return a product. You have 30 calendar days after receiving your item to request a return and your item must be in the same condition you received it—unused, undamaged, and in its original packaging. You'll also need the receipt or proof of purchase.
Want the Full Details?
For the complete details of our refund and returns process—including eligibility, conditions, and timelines—please review our full policy here.
Need Help?
If something’s not right, we’re here for you. Please contact us right away and we’ll work closely with you to resolve the issue as quickly as possible.