We understand how frustrating it can be to receive a damaged package. If your order arrives damaged during transit, we’re here to help you resolve the issue as quickly as possible. Follow the steps below to report a damaged parcel and receive assistance from our support team.
Step 1: Accept the Parcel
- Even if the package appears damaged, please accept the parcel upon delivery.
- Rejecting the package may delay the resolution process.
Step 2: Report the Issue Within 7 Days
- Any damage or logistics issues must be reported within 7 calendar days of delivery to ensure a timely resolution. Reports submitted after this timeframe may not be eligible for a claim.
- Contact us as soon as possible.
Step 3: Provide the Following Information
To help us assess the damage and process your claim efficiently, please include the following details in your email:
✅ Logistics Label – A clear photo of the shipping label on the package.
✅ Photos of the Packaging – Images showing the condition of the damaged parcel.
✅ Order Details – Include your order number and a brief description of the issue.
For theft claims, please also provide:
✅ Photos of the Delivery Location – Images showing your address signage or the area where the package was left.
Step 4: Our Resolution Process
Once we receive your report and supporting details, our team will:
- Review your claim and assess the damage.
- Provide a resolution – this may include a free replacement or other appropriate action.
- Keep you updated throughout the process.
If you have any other questions about a damaged order, reach out to our 24/7 customer support team. We’re here to make things right and ensure you receive your items in perfect condition!